Privacy Policy

TALY app — Last updated: October 28, 2026

About

TALY is a queue and appointment booking app for businesses such as barbers, clinics and offices. This policy explains what data we collect and how we use and protect it.

Data we collect

• Guest bookings: the name you enter, the service, branch, booking time and ticket status. No phone number is required.
• Visit rating (optional): the stars, the reasons you pick and your comment if you write one, after the visit ends.
• Content reports: the reason, reported business and submission time, plus a daily source hash to limit repeated reports; the raw IP address is not stored with a report.
• Accounts: name and email address. Sign-in is handled by our account provider Clerk; we never store your password.
• Business owners: business name, type and description, branch addresses, map locations and hours, services and prices, team member names and the email addresses used to invite them, and ticket history. Branch locations are shown to customers for distance and directions. A business logo and cover photo, if you add them, are chosen by you from your photos and shown publicly on the place page and booking pages.
• On your device: random tokens that let you follow your guest tickets, and in-app preferences.
• Limited technical data: server logs with request path, status code and time, used for security and troubleshooting. The app may also send a limited crash report containing the error message, stack, app version and platform; it is screened to remove common personal identifiers and retained for up to 90 days.
• Your device location (only with your permission): used on the device to sort places by distance and show how far they are; it is not sent to or stored on our servers. If a business owner chooses to pin a branch using the device location, the branch coordinates are saved as business information and shown to customers.
• Push token (if you allow notifications): stored with your active ticket to remind you before an appointment and alert you when your turn is near or called, and to ask once for a rating after the visit. It is cleared when the ticket closes. For business owners and their team members it is stored with the account to announce each new booking, and removed when alerts are turned off, on sign-out or when the account is deleted.
• An IP address is used temporarily in memory for request limits and abuse prevention; it is not included in our request logs.
• We do not collect contacts, we only access the photo you pick for your business, and we use no advertising or tracking SDKs.

How we use data

To create and manage tickets, show queue status and estimated waiting time, let businesses serve their customers, send queue status notifications in the app and, if you allow them, on your device, sort places by distance, and protect the service from abuse.

Sharing

Your name, booking details, rating and comment are visible only to the business you booked with and its team; other customers only see ticket numbers and statuses, and a business's average stars without names or comments. We use service providers to run the app: hosting and database (a cloud hosting provider), accounts (Clerk) and push notifications (Expo). If you choose directions, your device opens Google Maps with the branch destination; your device location is not included. We do not sell your data or share it for advertising.

Retention and deletion

Account data is kept while the account exists. Crash reports and security logs are retained for up to 90 days. You can delete your account at any time in the app (Profile → Delete account, or Settings → Delete account for business owners). This permanently deletes your account and personal data, any business you own with its branches, services and queue, cancels your active bookings and removes your name and rating comments from past tickets (star ratings stay with the business without your personal data). You can also request deletion by email from your account address: support@gettaly.app (see Delete your account).

Security

We use encrypted connections (HTTPS), store ticket access tokens only as one-way hashes, and restrict business data to the business team.

Children

The app is not directed to children under 13 and we do not knowingly collect their data.

Contact

Privacy questions or data requests: support@gettaly.app